Microsoft Surface Pre-Order Update

[sc:hardware-category ]In a previous post I detailed the ordeal I went through with my pre-order of the Microsoft Surface RT tablet.  At the end of that post I mentioned I was still waiting for my escalation on the $50 promo code and now I can finally relate the rest of the story.

Just as a quick refresher, I pre-order my Surface on Oct 16, 2012 for delivery by the 26.  It didn’t arrive until Oct 30 and Microsoft was dishing out $50 promo codes to those that didn’t receive their orders on the 26th.  I had two problems with the promo code, first it meant I had to purchase something to get it and second it really wasn’t enough.

On the Monday when I was still waiting for the Surface to arrive I had requested an escalation on the promo code and was told I would expect back an answer from their tier 3 group within 72 hours.  I didn’t receive anything and I called in again on the Thursday to follow-up.  Apparently they had sent out an e-mail to me on Wednesday afternoon but it didn’t get to my inbox.

They sent a follow-up e-mail and after a few more days of back and forth on Monday Nov. 5th they offered me a $200 rebate on the purchase.

I probably could have held out for more, but I have to admit the person from tier 3 support was very good and didn’t try to generate false sympathy or any other tricks to get me to cave to the $50 promo code so I decided it satisfied all the issue I had and accepted it.

I have to say that the pre-order experience was terrible and the support after the missed date was worse.  However at the end of the day I did receive the table a few days late but managed to get an almost %40 discount on it so it all worked out.

Will I be buying a pre-order from the Microsoft Store again?  I don’t think so, as there is a new Microsoft store opening soon close to me.

Greg

Greg is the head cat at JumbleCat, with over 20 years of experience in the computer field, he has done everything from programming to hardware solutions. You can contact Greg via the contact form on the main menu above.

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Greg

Greg is the head cat at JumbleCat, with over 20 years of experience in the computer field, he has done everything from programming to hardware solutions. You can contact Greg via the contact form on the main menu above.