[sc:hardware-category ]In a previous post I detailed the ordeal I went through with my pre-order of the Microsoft Surface RT tablet. At the end of that post I mentioned I was still waiting for my escalation on the $50 promo code and now I can finally relate the rest of the story.
Just as a quick refresher, I pre-order my Surface on Oct 16, 2012 for delivery by the 26. It didn’t arrive until Oct 30 and Microsoft was dishing out $50 promo codes to those that didn’t receive their orders on the 26th. I had two problems with the promo code, first it meant I had to purchase something to get it and second it really wasn’t enough.
On the Monday when I was still waiting for the Surface to arrive I had requested an escalation on the promo code and was told I would expect back an answer from their tier 3 group within 72 hours. I didn’t receive anything and I called in again on the Thursday to follow-up. Apparently they had sent out an e-mail to me on Wednesday afternoon but it didn’t get to my inbox.
They sent a follow-up e-mail and after a few more days of back and forth on Monday Nov. 5th they offered me a $200 rebate on the purchase.
I probably could have held out for more, but I have to admit the person from tier 3 support was very good and didn’t try to generate false sympathy or any other tricks to get me to cave to the $50 promo code so I decided it satisfied all the issue I had and accepted it.
I have to say that the pre-order experience was terrible and the support after the missed date was worse. However at the end of the day I did receive the table a few days late but managed to get an almost %40 discount on it so it all worked out.
Will I be buying a pre-order from the Microsoft Store again? I don’t think so, as there is a new Microsoft store opening soon close to me.