[sc:mobile-category ]Microsoft learned a hard lesson with its first update to Windows Phone, the lack of communications, confusion about what the status was with the mobile operators and other factors caused quite a bit of stress for the early adopters of the platform.
With the Mango update they seem to have learned their lesson, creating a page which people could reference to see where their update was and when they might expect it to be delivered to their device.
However it appears Microsoft has once again forgotten this lesson with the deployment of the latest update (7740).
The update doesn’t add much to the phone, a fix to voice mail fix and one for users with Exchange 2003, but that’s not really the point. Update 7740 is targeted at certain regions and providers but the lack of information coming from Microsoft is epic.
How much work would it have been to add another column to the “Where’s my update” page and avoid the confusion in the first place?
I received the update the other night and it came as a surprise and I keep up to date on most WP7 news .
Will they learn their lesson yet again? We’ll have to wait and see.